Finding a Good Computer Repair Company
A lot of people have their own list of self-described computer professionals who are more than able of doing computer repairs, and doing them right. However, what distinguish experts from the ones you really want to be working on your computer are three crucial elements — experience, support, and documentation. If you know the right questions you have to ask, you can readily identify the fly-by-night computer cowboys from the ones who actually mean business.
There are several types of computer certifications today. Some are important to computer repair, and others not really. In the end, you need to ask if they have any certifications and other credentials. If they don’t, or if they answer that they have some kind of “certification,” simply write down the details and verify legitimacy issues later.
Looking On The Bright Side of Repairs
Experience and Customer References
If You Read One Article About Computers, Read This One
Then how much experience they have and if they can give you some client references. Technicians often have references they have already set aside — customers they get along with rather well and who are more than willing to give them shimmering recommendations. The idea here is to just know how long they’ve been fixing computers, and get one or two names.
As we mentioned, Apple offers their own certifications, Microsoft as well and so on. Beyond OS, some technicians are also more skilled and knowledgeable when dealing with computer brands, no matter if they work with Windows machines most of the time. Each PC manufacturer has quality issues year in and year out, and technicians with substantial experience simply learn how to fix those issues from experience. Simply ask if they specialize in any specific computer brands.
Rates and Cost Limits
All PC problems hint at a probable cause – hard drive, display, motherboard, etc. It usually takes one hour max to figure that out, and because a one-hour minimum charge is commonly required, just ask the tech if they can spend just an hour troubleshooting before telling you whether it will take longer and more money to fix the issue. A refusal means you should find another tech.
Backing up data before any repair is done, is ever more critical today. So an effective way of seeing if this technician must even be allowed to deal with your computer is to inquire what preliminary backup processes they intend to do. If they just throw you a blank stare, find another prospect.
Ask the tech if they provide a repair guarantee, and if so, for how many days or weeks. When you get a satisfactory answer, make sure all your verbal agreements are put down in paper before any work begins. This document will protect both sides.